Dsquared Media LLC ("Company," "we," "us," "our") operates the Dsquared Media Hub platform at hub.dsquaredmedia.net ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the practices described herein.
1. Information We Collect
1.1 Information You Provide
When you create an account, subscribe to a plan, or contact us, we may collect:
- Account information: Name, email address, company name, and password
- Billing information: Payment method details (processed and stored by Stripe; we do not store full credit card numbers)
- Communication data: Messages, support requests, and feedback you send to us
- Website URLs: The domain names and website addresses you connect to the Hub
1.2 Information Collected Automatically
When you access the Service, we automatically collect certain technical information:
- Usage data: Pages viewed, features used, actions taken within the dashboard, and session duration
- Device information: Browser type, operating system, screen resolution, and device identifiers
- Log data: IP address, access times, referring URLs, and error logs
- Cookies and similar technologies: Session cookies for authentication and preference storage (see Section 5)
1.3 Information from Third-Party Integrations
When you connect third-party services to the Hub, we access data from those services on your behalf:
| Integration |
Data Accessed |
Purpose |
| Google Analytics 4 |
Website traffic, user behavior, conversion data, audience demographics |
Display traffic analytics and revenue attribution in your dashboard |
| Google Search Console |
Search queries, click-through rates, keyword rankings, indexing status |
Provide SEO performance tracking and keyword monitoring |
| OpenAI (GPT) |
Prompts and queries you submit through AI features |
Generate AI-powered insights and content suggestions |
We access this data using industry-standard OAuth authentication. We do not store your third-party login credentials. Data retrieved from integrations is stored in our database to provide the Service and is associated with your account.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: Operating the Hub, displaying your analytics data, generating reports, and delivering AI-powered insights
- Account management: Creating and maintaining your account, processing payments, and managing subscriptions
- Communication: Sending transactional emails (account confirmations, billing receipts, password resets), service updates, and responding to support requests
- Improvement: Analyzing usage patterns to improve features, fix bugs, and enhance user experience
- Security: Detecting and preventing fraud, unauthorized access, and other security threats
- Legal compliance: Meeting our legal obligations and enforcing our Terms of Service
We do not use your data for advertising purposes. We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information only in the following circumstances:
- Service providers: We work with trusted third-party providers who assist in operating the Service (e.g., Stripe for payment processing, cloud hosting providers for infrastructure). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal requirements: We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.
- With your consent: We may share your information for other purposes with your explicit consent.
4. Data Storage and Security
Your data is stored on secure servers hosted by reputable cloud infrastructure providers. We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing using bcrypt
- JWT-based authentication with token expiration
- Regular security reviews and updates
- Access controls limiting employee access to user data on a need-to-know basis
While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for authentication, session management, and core functionality. These cannot be disabled without breaking the Service.
- Analytics cookies: Used to understand how users interact with the Service so we can improve it. These collect anonymous usage data.
We do not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings, but disabling essential cookies may prevent you from using the Service.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Specifically:
- Account data: Retained while your account is active and for up to 90 days after account deletion to allow for recovery
- Analytics data: Website performance data is retained for the duration of your subscription. Historical data persists across sessions and does not require re-fetching.
- Billing records: Retained for up to 7 years as required by tax and accounting regulations
- Support communications: Retained for up to 3 years after resolution
When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Data portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from non-essential communications at any time using the link in our emails
- Restriction: Request that we limit how we process your data in certain circumstances
To exercise any of these rights, contact us at hello@dsquaredmedia.net. We will respond to your request within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
9. International Users
The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We comply with applicable data protection laws and take steps to ensure adequate protection of your data regardless of where it is processed.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@dsquaredmedia.net.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page and notify you via email or through the Service. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dsquared Media LLC
Email: hello@dsquaredmedia.net
Website: www.dsquaredmedia.net